INGENICO 5100 INSTRUCTION MANUAL PDF

Page 3: Introduction Introduction This guide will detail how you install and use your ICT terminal with ML30 PINpad, including safety information and instructions on transaction processing, printing reports and general maintenance of the terminal. Important Safety Instructions Take care when unpacking, and inspect the product for any obvious external, or suspected internal damage. Page 4 This apparatus is intended for use when supplied with power from a low voltage external power supply. Any cases of difficulty should be referred in the first instance to Ingenico.

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Page 3: Introduction Introduction This guide will detail how you install and use your ICT terminal with ML30 PINpad, including safety information and instructions on transaction processing, printing reports and general maintenance of the terminal. Important Safety Instructions Take care when unpacking, and inspect the product for any obvious external, or suspected internal damage. Page 4 This apparatus is intended for use when supplied with power from a low voltage external power supply.

Any cases of difficulty should be referred in the first instance to Ingenico. Connection The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable compatible socket and adaptor if required.

Page 6: Declaration Of Conformity To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier contact the Ingenico local office or the commercial head office in charge of your country on www. The abandonment or uncontrolled disposal of waste can harm the environment and human health. Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible.

Once the configuration call completes, will then contact each acquirer of the cards it is configured to accept. Page 11 Swiping a Card The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and running along the bottom of the card.

You will be required to swipe the card if the chip cannot be read or if the customer has a card with only the magnetic swipe. Purchase with Cashback Force Sale The actual options shown may differ from those shown here.

Page 13 Entering Letters You may need to enter letters using your terminal. Most numeric buttons have alphabetical characters allocated to them. If your terminal is configured to accept Contactless payments it will always expect you to enter the transaction amount first for whichever type of transaction you are performing.

Page 17 Sale Swiping a card The customer should hand their card to you to swipe through the terminal. Once the card has been swiped the terminal will check the card. Voice Referrals Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre. SALE Authorisation given? Normal card checks will be performed. If refunds are supervisor protected then you will be asked to swipe the supervisor card or key in the supervisor code.

Page Cash Advance Cash Advance Please note that this option is only available for certain types of business. Please contact Customer Services for further information. Page 23 The customer will be asked to confirm the amount. Amount Page Refund With Gratuity The terminal will dial for authorisation and a number of messages will appear on the screen. If the receipt is not correct, press the MENU button for a re-print. Page Completion Completion PLEASE NOTE: If the final bill is more than the total pre-authorised amount, a further pre-authorisation may be required for the difference which must be obtained prior to carrying out the completion transaction.

The following procedure will complete a pre-authorised transaction when the final amount is confirmed with the customer. Page 28 The signed receipt should be kept for your records. The terminal will now print a receipt for the customer.

Pass the receipt to the customer and the transaction is complete. Page Pin Entry Failure Page Clearing Mistakes Now re-key the correct entry. Page Waiter Totals Page Entering Function Codes You will now have the choice of selecting totals for ALL Select card types to be card types or selecting those card types you wish to banked bank. How to Change a Paper Roll 1.

Hold the terminal securely in one hand. With the other hand using two fingers to lift the printer cover release as shown. Unstick the end of the new roll. Leaving the end free, hold the paper roll and carefully place into the printer compartment.

Page Helpful Hints Call the connecting to host Helpdesk for guidance. This manual is also suitable for:.

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Ingenico 5100 Manuals & User Guides

Select option by pressing the corresponding number key: The Ingenico Pinpad All changes to this document must be approved and iingenico off before release by the Marketing Manager. Ingenico Operating Manual Got it, continue to print. General Safety Information Card Not Present Transaction Operation Of Terminal Until stored pending reversals are cleared, it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal. New Features Of The Terminal 5. Hospitality Completion Transaction The function of these keys is displayed on the bottom line when they are available for use.

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